A Clear 90-Day Return Process.

We want customers to feel confident when purchasing from Qexulvia™. If an eligible item is not right for you, you may request a return within the return period described below.

This policy explains who may request a return, what condition returned products must be in, how to start a return, who is responsible for return shipping, and how approved refunds are issued.

You Have 90 Days After Delivery To Request A Return.

The return period begins on the date your order is recorded as delivered. Return requests submitted after the 90-day period may not qualify under our standard return policy.

We recommend contacting us as soon as possible once you decide that you would like to return an item.

Products Should Be Returned In Their Original Condition.

To qualify for a standard preference-based return, the product should generally be unused, undamaged, and returned with the original packaging, included accessories, components, manuals, and other materials supplied with the item.

• The return request must be made within 90 days after delivery.
• The product should not show avoidable damage caused after delivery.
• All major components and included accessories should be returned together.
• Original packaging should be retained where reasonably possible.
• Proof of purchase or sufficient order information must be provided.

Contact Us Before Sending The Product Back.

Please do not send a return without first contacting Qexulvia™ customer support. An approved return request allows our team to provide the appropriate return instructions for your order.

To request a return, email service@qexulvia.com and include the following information where applicable:

• Your order number.
• The email address used when placing the order.
• The name of the product you wish to return.
• The reason for the return.
• Photos or video if the item is damaged, defective, incorrect, or incomplete.

Our team will review the request and provide the next steps if the return is eligible.

Do Not Automatically Return Products To Our Registered Business Address.

Our registered business address and our return-processing location may not be the same.

Products returned to an unapproved address may experience delays or may not be identifiable as part of an authorized return.

Who Pays For Return Shipping Depends On The Reason.

Please Let Us Know If Something Arrives Wrong.

We recommend checking your order soon after delivery. If the product arrives damaged, appears defective, is missing major components, or is different from the item you ordered, contact us as soon as reasonably possible.

Email service@qexulvia.com with your order number, a description of the issue, and clear photographs or video where relevant.

We will review the information provided and determine an appropriate solution based on the circumstances.

Certain Products May Have Return Restrictions.

Some products may not qualify for a standard preference-based return because of their condition, customization, or the nature of the product.

• Products that have been materially damaged after delivery through misuse or improper handling.
• Items missing substantial components or accessories supplied with the original order.
• Customized or personalized products where clearly identified before purchase.
• Items designated as final sale where that restriction was clearly disclosed before checkout.
• Gift cards, where offered.

These restrictions do not remove any rights that cannot legally be excluded under applicable consumer protection law.

Need A Different Product Or Configuration?

Availability can change quickly, so direct exchanges may not always be the fastest option.

In many cases, the simplest process is to request a return for the original eligible item and place a separate order for the preferred product.

If your order arrived with the wrong product because of a fulfillment error, contact us before placing another order so we can review the situation first.

Contact Us As Soon As Possible.

If you need to change or cancel an order, contact us promptly after placing it.

We will make a reasonable effort to assist before the order enters fulfillment. Once an order has already been processed, packed, or dispatched, cancellation or modification may no longer be possible.

If the order has already shipped, you may request an eligible return after delivery in accordance with this Return & Refund Policy.

Statutory Consumer Rights Remain Applicable.

Where applicable, customers purchasing as consumers in the European Union may have statutory cancellation or withdrawal rights under applicable consumer law.

These statutory rights operate independently from our voluntary 90-day return policy and are not intended to be reduced by this policy.

Certain product categories or circumstances may be subject to legal exceptions. If you have questions about an EU order, contact us at service@qexulvia.com and provide your order details.

What Happens After Your Return Is Received?

Once an approved return arrives at the designated return location, it will be reviewed to confirm that the returned item matches the approved return request and meets the applicable conditions.

After review, we will notify you whether the refund has been approved.

Waiting For An Approved Refund?

Once a refund has been submitted by Qexulvia™, the final posting time is controlled by your payment provider.

If more than 15 business days have passed since we confirmed that your refund was approved and issued, please contact us at service@qexulvia.com with your order number.

Shipping Refunds Depend On The Reason For The Return.

For preference-based returns, original shipping charges may be non-refundable where those charges were properly incurred to deliver the original order.

If the return results from an item arriving damaged, defective, incorrect, incomplete, or materially different from the product description, we will review the appropriate shipping and refund solution as part of resolving the issue.

Use The Return Instructions Provided By Our Team.

For preference-based returns, we recommend using a trackable shipping method and retaining your shipping receipt until the return has been completed.

Please package the item carefully so that products and included components are reasonably protected during return transit.

Return instructions provided by our customer support team should be followed to help ensure that the return can be identified and processed correctly.

Questions About A Return?

If you are unsure whether your order qualifies, need the correct return instructions, or have questions about an approved refund, contact Qexulvia™ customer support before sending the item.

For faster assistance, please include your order number and the email address used when placing your order.